Signature Roofing Solutions (“Signature Roofing Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or interact with our website at https://sfl.signatureroofingsolutions.com/ (the “Website”), request an estimate or inspection, contact us, or otherwise interact with our services.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide Directly

When you submit a form, request an estimate, request a roof inspection, contact us, or communicate with us, we may collect:

● Name

● Telephone number

● Email address

● Property or service address

● Information about your roofing or property needs

● Information about roof damage, storm damage, or maintenance needs

● Information you provide regarding an insurance claim

● Photos, documents, or other materials you voluntarily provide

● Any other information you choose to submit

Please do not submit sensitive personal information through Website forms unless we specifically request it and provide a secure method for doing so.

Information Collected Automatically

When you visit the Website, certain information may be collected automatically, including:

● IP address

● Browser type and version

● Device type

● Operating system

● Pages visited

● Date and time of visits

● Referring website or webpage

● Approximate geographic information derived from IP address

● Website interaction and usage information

● Other technical information normally transmitted by your browser

We may collect this information through cookies, pixels, tags, logs, analytics tools, and similar technologies.

2. How We Use Information

We may use information we collect to:

● Respond to inquiries and requests

● Schedule roof inspections, estimates, consultations, and services

● Communicate with you about requested services

● Provide, manage, and improve our services

● Evaluate roofing, repair, maintenance, storm, or property-related needs

● Communicate regarding insurance claims when you ask us to assist with them

● Provide estimates, proposals, and other requested information

● Confirm appointments and service details

● Send service-related communications

● Send marketing communications where permitted by law and where appropriate consent has been obtained

● Improve Website functionality, security, and performance

● Analyze Website traffic and usage

● Detect, prevent, and investigate fraud, abuse, security incidents, or unauthorized activity

● Comply with applicable laws, regulations, legal processes, or governmental requests

● Protect our rights, property, employees, customers, and users

● Carry out other purposes disclosed to you at the time information is collected

3. Cookies and Similar Technologies

The Website may use cookies and similar technologies to operate properly, remember preferences, understand Website usage, measure advertising or marketing effectiveness, and improve your experience.

Some cookies may be placed by third-party service providers that perform analytics, advertising, hosting, form-processing, communications, or other services on our behalf.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

Where required by applicable law, we will provide additional choices regarding non-essential cookies or similar technologies.

4. How We Share Information

We do not sell your personal information for money.

We may disclose information to third parties when reasonably necessary to operate our business and provide requested services, including:

●Service providers and contractors who provide website hosting, customer relationship management, communications, analytics, scheduling, information technology, or other business services

● Roofing, construction, insurance, or other professional partners when necessary to provide services you request or when you direct us to do so

● Payment processors, when applicable

● Marketing and advertising providers, where permitted by law

● Government authorities, regulators, courts, law enforcement, or other parties when required or permitted by law

● Professional advisors, including attorneys, accountants, insurers, and consultants

● A successor entity in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction

● Other parties with your consent or at your direction

Third-party service providers may process information according to their own privacy policies and contractual obligations.

5. Insurance and Property Information

If you request assistance involving storm damage or an insurance claim, you may voluntarily provide information concerning your property, roof, insurance claim, insurer, policy, photographs, inspection findings, or related documents.

We use such information only as reasonably necessary to evaluate your request, provide services, communicate with you, assist with the requested insurance-related process, and comply with applicable law.

We do not guarantee that an insurance company will approve, pay, or reimburse any claim.

6. Telephone Calls and Text Messages

If you provide your telephone number, we may contact you regarding your inquiry, estimate, inspection, appointment, project, or other services you have requested.

Where required by applicable law, we will obtain the appropriate consent before sending marketing or automated/prerecorded calls or text messages.

Consent to receive marketing calls or text messages is not a condition of purchasing goods or services.

Message and data rates may apply.

You may opt out of marketing text messages by following the unsubscribe instructions contained in the applicable message or by contacting us using the information below.

Opting out of marketing communications does not necessarily prevent us from sending non-marketing communications that are reasonably necessary to provide services you have requested.

7. Third-Party Websites and Services

The Website may contain links to third-party websites, social media platforms, mapping services, payment services, or other external services.

We do not control and are not responsible for the privacy practices, security, content, or policies of third parties.

We encourage you to review the privacy policies of any third-party website or service you visit.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, storage system, or method of security can be guaranteed to be completely secure.

Accordingly, we cannot guarantee the absolute security of information transmitted to or through the Website.

10. Children's Privacy

The Website is intended for adults and is not directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and, where appropriate, delete the information.

11. Your Privacy Rights

Depending on where you live and whether a particular privacy law applies to our business and your information, you may have rights concerning your personal information.

These rights may include, where applicable:

● The right to know whether we process personal information about you

● The right to access certain personal information

● The right to correct inaccurate personal information

● The right to request deletion of personal information

● The right to obtain certain personal information in a portable format

● The right to opt out of certain processing activities, including targeted advertising or certain sales/sharing activities where applicable

● The right not to receive unlawful discrimination for exercising applicable privacy rights

● The right to appeal certain decisions concerning a privacy request

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact:

Email: [email protected]

Please provide enough information for us to reasonably verify your identity and understand your request.

We may request additional information to verify that the request is legitimate and relates to you. We will not use identity-verification information for purposes unrelated to fulfilling your request except as permitted or required by law.

Where required by applicable law, we will provide information regarding how to appeal a decision concerning your privacy request.

12. Do Not Track

Some web browsers offer a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to such signals, the Website may not respond to all Do Not Track signals.

Where required by applicable law, we will honor legally recognized privacy preference signals.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, Website, technology, legal requirements, or business practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Your continued use of the Website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by law.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Signature Roofing Solutions

South Florida Division
6616 Land O'Lakes Blvd
Land O'Lakes, FL 34638
Phone: (954) 280-2820
Email: [email protected]

Florida Contractor License: CCC1337738